Returns & Exchanges
At REFURB.io, we stand behind our certified refurbished electronics with a 30-day money-back guarantee to ensure your complete satisfaction. If your device does not meet your expectations, we offer a streamlined return process for a full refund or exchange.
Initiate Your Request
Contact our support team via our online portal or email with your order number and the reason for the return to receive an RMA (Return Merchandise Authorization) number.
Prepare the Package
Carefully pack the electronic device in its original packaging, including all power adapters, cables, and documentation that were included in your shipment.
Ship Your Item
Affix the provided return shipping label to your package and drop it off at the designated carrier location, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the device's condition and serial number, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing